Welcome to Yuvann Wellness! We strive to ensure that our customers are completely satisfied with their purchases. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations will be accepted.
Cancellation Policy
Order Cancellations
- Before Shipment: You can cancel your order within 7 days of placing it, provided it has not yet been shipped. To cancel your order, please contact our customer service team at salesyuvannwellness@gmail.com or call us at 7736609299 with your order details.
- After Shipment: Once an order has been shipped, it cannot be canceled. However, you may still return the product as per our return policy.
Return and Refund Policy
Returns
- We accept returns of products that are damaged, defective, or incorrect. If you receive a damaged or defective product, or the wrong product, please contact us within 7 days of receiving your order.
- Products must be returned in their original condition, unused, and in the original packaging. To initiate a return, please contact our customer service team at salesyuvannwellness@gmail.com or call us at 7736609299 with your order number and details of the issue.
Refunds
- Once we receive your returned product and it has been inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).
Non-Returnable Items
- Certain items are non-returnable, including:
- Products that have been used or opened
- Products not in their original condition
- Items purchased on clearance or during special promotions (unless they are damaged or defective)
Exchange Policy
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at salesyuvannwellness@gmail.com or call us at 7736609299 with your order details and the reason for the exchange.
Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please do not hesitate to contact us at:
Email: salesyuvannwellness@gmail.com
Phone: 7736609299
Address: Yuvann Wellness, Second Floor, Royale Plaza Shopping Mall, Aluva-683101, Kerala, India
We value your satisfaction and will do our best to resolve any issues promptly.
Thank you for shopping with Yuvann Wellness!